Global Benefits has teamed up with United Concordia Companies, Inc., www.ucci.com to serve as its flagship to provide dental coverage for its clients.
United Concordia serves more than 6 million members worldwide, with annual revenues of $1 billion.* Dental insurance is United Concordia’s single focus. For more than 30 years, United Concordia has provided dental coverage for clients with two employees to 50,000 employees with quality dental insurance. The American Hospital Association endorses United Concordia.**
Global Benefits’ commitment to customer service does not stop at the client level. We have chosen United Concordia as a team member because of their commitment to customer service. We believe that strong customer service is a key factor in any insurance decision.
United Concordia’s commitment to customer service results in outstanding satisfaction:
Global Benefits has worked with United Concordia to offer four voluntary dental plan options as well as customized plans based on your client’s needs.
- Nine out of ten members are satisfied with the United Concordia dental program.***
- Claims processing system automatically adjudicates more than 90% of claims.*
- More than 10 million claims processed annually.*
- 95.6% of claims are paid within 14 days.*
- 99.9% of claims are paid within 30 days.*
- Customer Service representatives are available weekdays 8 a.m. to 8 p.m. EST.
- Call busy rate is 0.29% and Call abandonment rate is 1.82%.*
Our Goal is simply – “Great Dental Benefits at an affordable price.”
* Based on United Concordia internal research and reports, 2003
** Endorsement announcement, AHA News, November 4, 2002
*** United Concordia survey, members utilizing provider network, 2002
Product Disclaimers/Regulatory Information
United Concordia fee-for-service dental products are offered by one or more of the operating subsidiaries of United Concordia Companies, Inc. (UCCI). These include: United Concordia Insurance Company, United Concordia Dental Corporation of Alabama, United Concordia Life and Health Insurance Company, and United Concordia Insurance Company of New York. These UCCI companies are not licensed to do business in every jurisdiction. All products are not available in all jurisdictions. This advertisement is not a solicitation of coverage in Oklahoma or for dental HMO products in any jurisdiction. For a complete listing of the products and services available in your area, the specific UCCI company licensed to provide those products and cost information, contact a United Concordia account representative or log on to our website at www.ucci.com. United Concordia Insurance Company, California certificate of authority number 3739-0, is domiciled in Arizona at its statutory address, 2198 East Camelback Road Suite 260, Phoenix, AZ 85016. The administrative office of UCCI and/or its licensed corporate affiliates is located at 4401 Deer Path Road, Harrisburg, PA 17110. Discount vision plans offered with United Concordia products are not administered or underwritten by United Concordia and are delivered under separate contract.